The Way to Go! (WTG!) Transportation Services Program is designed to address the need within our community for residents to be transported to various appointments.

Our Mission:  Provide affordable, dependable volunteer transportation to residents who cannot or do not drive and who meet the Program guidelines and requirements established by FGRS.

Program Overview:  The WTG! Program connects "Riders" with "Volunteer Drivers" to provide rider-requested trips to destinations in Fairfield Glade, Crossville, and Cookeville. The "Rider/Driver" connection is coordinated and supervised by an on-duty Dispatcher using state-of-the-art transportation software. Round trip rides are provided five (5) days a week (M-F), excluding holidays. Rides are offered between 7:00am and 5:00pm and must be scheduled at least three (3) business days in advance. Trips feature door-to-door service and driver escort during the scheduled ride.

Drivers are FG residents who drive their own cars and have been vetted, passed a background check, and trained to safely transport senior residents. WTG! is a rider membership program which requires prepayment for all requested/scheduled rides. 

Interested in being a WTG! Rider? 

Requirements:

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• Be a resident of Fairfield.

• Be a person who is unable to drive or does not drive. 

• Be 60+ years old (or younger if faced with vision or other medical issues, which prevent driving). 

• Be ambulatory (without needing a wheelchair) requiring only minimal assistance for entering/exiting a car. 

• Submit a completed application and agree to a pre-membership interview. 

• Pay a one-time membership fee ($30). 

• Pay FGRS in advance for all rides in the amount of, at least $30. The cost of a ride is $6 for local rides (Fairfield Glade and Crossville) and $10 for any Cookeville rides. Cookeville rides are for medical appointments only. These costs are good for round trip rides. If a WTG client requires a one-way local ride, the cost is $3. Another point to keep in mind is that local rides limit those rides to three hours maximum. Cookeville rides have a limitation of four hours maximum duration.

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Interested in volunteering to be a WTG! Driver?

Requirements:

 

• Be a Fairfield Glade resident and at least 21 years old.

• Be interested in helping residents who need transportation.

• Complete an application.

• Provide your own car, which must be in safe operating condition. Have a valid TN driver license and have proof of auto insurance (* FGRS will supply necessary excess liability insurance). 

• Participate in an FGRS-required evaluation interview and "vetting" process.

• Complete a series of training courses (required and paid for by FGRS) to prepare for safe and caring transportation of riders.

• Have a cell phone and internet access.

• Cannot accept tips, gratuities, or gifts of any kind from the Riders.

 

*  Insurance and liability issues are a common concern. Insurance rates are based upon miles driven, not who rides in the vehicle; so, there is no impact upon a driver's insurance rates. The volunteer's auto insurance is always primary. FGRS will provide excess auto, medical and liability insurance for all volunteers. Finally, the Federal Volunteer Act of 1997 offers another layer of safety for volunteers.

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