Way to Go! (WTG!)

Transportation Services Program

 

Program Overview

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The Way to Go! (WTG!) Transportation Services Program is designed to meet the transportation needs of community residents who require assistance traveling to various appointments. The program operates by connecting "Riders" with "Volunteer Drivers" to facilitate transportation within Fairfield Glade, Crossville, and for medical-only appointments in Cookeville and Oak Ridge. An on-duty Dispatcher manages these connections using advanced transportation management software, to ensure efficiency and reliability.

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WTG! provides round-trip rides five days a week, from Monday through Friday, between 7:00 am and 5:00 pm, excluding holidays. All rides must be scheduled at least two business days in advance. The service offers door-to-door transportation, with Volunteer Drivers accompanying riders throughout their trips. These drivers are local residents who use their own vehicles, have undergone background checks, and have completed comprehensive training to ensure the safe transportation of senior residents. The program is membership-based, and all rides require advance payment.

 

Mission Statement

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Our mission is to provide reliable and reasonably priced volunteer transportation to individuals who do not drive or are unable to drive and who meet the eligibility criteria set forth by FGRS.

 

Rider Membership Requirements

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• Be a resident of Fairfield

• Be unable to drive or choose not to drive

• Be at least 60 years old (exceptions available for those under 60 with qualifying medical conditions)

• Be ambulatory and require only minimal support entering or exiting a vehicle

• Submit a completed application and participate in a pre-membership interview

• Pay a one-time membership fee of $35

• Make an advance payment of at least $35 for scheduled rides

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Ride costs are $6 for local round trips within Fairfield Glade and Crossville, and $12 for medical-only round trips to Cookeville and Oak Ridge. One-way local rides are available for $3. The maximum duration for local rides is three hours, while rides to Cookeville and Oak Ridge can last up to four hours.

 

Volunteer Driver Requirements

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• Be a Fairfield Glade resident, aged 21 or older

• Demonstrate a commitment to assisting residents with transportation needs

• Complete an application

• Use a privately owned, safely maintained vehicle

• Hold a valid Tennessee driver’s license and proof of auto insurance (FGRS provides supplemental liability coverage)

• Participate in an evaluation interview and vetting process

• Successfully complete FGRS training courses

• Have access to a cell phone and internet

• Not accept tips, gratuities, or gifts from Riders

 

Insurance and Liability Information

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Insurance rates for Volunteer Drivers are determined by miles driven and are not affected by transporting riders. Volunteers’ personal auto insurance serves as the primary coverage. FGRS provides supplemental excess auto, medical, and liability insurance. Additionally, the Federal Volunteer Act of 1997 offers further safety assurances for volunteers.

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